Avatar advisor for the data exchange platform

Dieses IT-Projekt ist Teil unserer Digitalisierung und Optimierung der IT-Landschaft unserer Kunden. Durch gezielte Maßnahmen fördern wir den technologischen Fortschritt, optimieren systemübergreifende Prozesse und schaffen eine nachhaltige Basis für zukünftige Entwicklungen. Unsere IT-Referenzprojekte dienen als Grundlage zur Orientierung. Sie unterstützen die Wiederverwendbarkeit erprobter Konzepte im Rahmen der Projektumsetzung.

Kurzbeschreibung

AI based support for inquiries to the data acceptance and distribution office of a data exchange platform. An AI controlled avatar is intended to provide basic information and answer specific inquiries as effectively as possible in natural dialogue based on the provided content. Information on potential disruptions is to be integrated via a disruption status website and taken into account when answering corresponding inquiries.

Ergänzung

Creation and integration of an avatar chatbot on the customer website. Incorporation of customer specific information as part of a RAG approach using provided documents containing questions and answers. Set up of the required infrastructure on the STACKIT Cloud and creation of a deployment script for Kubernetes. Selection and configuration of the required large language model LLM. Selection and integration of an interactive avatar from HeyGen. Conceptual design testing and documentation of the solution as well as iterative improvement of the approach.

Fachbeschreibung

The customer from the healthcare sector receives numerous inquiries regarding the operation of its data exchange platform for health insurance companies. To reduce the workload of the service staff an avatar is intended to handle the majority of inquiries and only hand over to a human employee in a small number of cases. A particular challenge lies in the use of a large language model LLM while avoiding statements relevant to data protection.

IT-Projektdaten

Branchen Healthcare service providers
Fachaufgaben data transfer methods, health and social care, health insurance company, statutory health insurance
DV-Aufgaben customised software new development
Systemumgebungen Artificial Intelligence (AI), Cloud Computing
Vorgehensmodell agile software development
Middleware und Frameworks STACKIT Kubernetes Engine (SKE)

Projektbeginn08.12.2025

Avatar advisor for the data exchange platform

Kurzbeschreibung

Ergänzung

Fachbeschreibung

IT-Projektdaten

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