Customer Relationship Management (CRM)
What services do we offer you?
We provide you with a varied and comprehensive range of services for successfully introducing and implementing our CRM system:
The initialization phase prepares the project. In this stage, we collaborate with you to define the content and goals of your project and plan the first milestones. A rough resource plan and schedule is documented in the project charter. In addition, we help you choose the right process model. We are also happy to help advise and support you during provision of the necessary infrastructure and when setting up the channels of communication within the project team. In addition, we perform regular project analyses during the course of the project as part of the project controlling.
Our top priority in the requirements analysis is to understand, model and optimize the processes that are to be mapped. We will present you with detailed opportunities for improvement. Finally, the organization of requirements is defined in the requirements engineering. It is important here for the development team and the requirements team to work hand in hand. If necessary, we also offer a workshop to provide a common understanding of the requirements definition and we are also happy to build initial prototypes on request.
To ensure the best possible structuring of your IT architecture, we provide you with a proper and professional evaluation of various CRM providers. Our wide-ranging experience of Cloud solutions and on-premises installations make it easier to set up your CRM system. In addition, we can host your CRM on our system. Furthermore, we have many years of experience in creating interfaces for seamlessly integrating CRM systems into the existing company architecture. No matter which variant you choose: you can access all your data on mobile end devices.
The actual development takes place during this phase, on the basis of the solution concept that was compiled together. We adjust or expand the CRM system individually according to your requirements. In addition, we can draw on an extensive range of our own best practice solutions and various third-party add-ons. We would also be happy to support you in controlling near-shore and off-shore development teams.
Implementation / Rollout
After your requirements have been successfully transcribed, we implement the CRM complete solution for you. We use migration tools to transfer your legacy data to the new structures. To ensure the product quality, we rely on our proven test management and carry out regression tests. Complete documentation is also included, of course. We also offer training for your employees and support them throughout the rollout.
Our customers value our comprehensive and long-term customer care. For example, you have access to a user help desk that deals with processing and solving your requests. In the event of more complex problems, our 2nd level support can help you with in-depth technical knowledge. The comprehensive expertise of our certified employees and the close cooperation with manufacturers enable us to process your service requests quickly. In addition, our employees can also help you with application lifecycle management (ALM).